Refund Policy

For purchases made at a store (you have a retail box):

NOTE: Only refunds requested within 30 days of purchase will be considered.

Please contact Marketcircle Sales at 905-480-5555 for a return authorization number. Complete this form and fax it to 905-248-3101 to organise the Return Authority, which will be e-mailed to you.

Only boxed retail versions of Marketcircle software will be accepted for refund through this method.

Your refund claim must include:
   • Your purchase receipt (unaltered copies accepted);
   • The retail box in good condition with all contents intact;
   • Your mailing address and contact telephone number;
   • Your e-mail address; and
   • A brief comment on why you would like to be refunded.

Should your claim not contain any part of these requirements Marketcircle Inc. retains the right to refuse the refund request and return the software to you.

All Refund Requests received by Marketcircle Inc. that require an additional shipping fee to be paid will be refused and returned at your expense.

Upon receipt of your completed Return Authority and refund request, you will be advised by e-mail that the request is in process.

Your request will typically be processed within 10 days of receipt of this claim. A cheque in United States Dollars will be mailed to you for the net price of your claim (i.e.: the price paid less shipping and local taxes). Purchases made in Canada will be refunded GST, and furthermore purchases made in Ontario will be refunded PST.

App Store sales are final.

All purchases of Marketcircle products made in the iTunes App Store are final.

All Pay-as-you-go (PAYG) licenses are non-refundable.

For On-line, Phone or Fax purchases:

NOTE: Only refunds requested within 30 days of purchase will be considered. Upgrades and trial extensions are non-refundable.

Please contact Marketcircle Sales at 905-480-5555 for a return authorization number. Complete this form and fax it to 905-248-3101 to organise the Return Authority.

Before contacting Marketcircle you will need:
    • The reference number for your purchase, found on the e-mailed receipt;
    • The license and serial numbers purchased;
    • Your mailing address; and
    • A brief comment on why you would like to be refunded.

Your request will typically be processed within 10 days of receipt of this claim. The refund for the net price of your claim (i.e.: the price paid less shipping and local taxes) will be processed through the same method as the original payment. Purchases made in Canada will be refunded GST, and furthermore purchases made in Ontario will be refunded PST.