Over the weekend, we’ll be moving accounts from a problematic server cluster to a new one. The move will take about 10 minutes per account.

The downtime will be intermittent beginning at 7:00 pm EST today, starting with our European customers and working our way to our Australian customers. Our plan is to move your account when you are sleeping

Customers on other clusters will not be affected.

You can continue to use Billings Pro and Billings Pro Touch during this time.

A number of customers have experienced problems during the month of November. Putting our money where our mouth is, we’re not going to charge any Marketcircle Cloud customer for the month of November.

We’re going to be doing some server maintenance over the weekend to our Cloud system that powers Billings Pro.

We’ve scheduled this maintenance starting Saturday at 9:00 am EST until Monday at 9:00 am EST.

The maintenance will mean a downtime period of only approximately 10 minutes for each account.

During these 10 minutes, synchronization, control panel, and Timecard will be unavailable.

You can still continue using Billings Pro during this time, as it’s a native Mac application that can work offline – that’s the beauty of this system.

We’re going to do our best to work on accounts during times where they’d be less likely to be active with the product (e.g. in the middle of the night), based on your location.

We apologize in advance for any inconveniences this may cause.

REMINDER: you can always check status.marketcircle.com to see the status of Marketcircle Cloud.