Getting Help...

Daylite 3.5 includes 300+ contextual help articles. Simply go to the main help menu and click on "Daylite Help". You will also find contextual help buttons throughout the application. Click the link above to open Daylite Help (Daylite 3.5 requried).

If you are looking to troubleshoot an issue you are having with one of our products, please visit our Knowledge Base. It's filled with information to help resolve some of the most common issues our uses have.

Learn more about how to make the most of Daylite, and share tips and tricks with fellow users

To learn how to utilize certain features in one of our products, take a moment to watch some of our QuickTime movies. We have movies on Daylite 3, Daylite Mail Integration Module and Daylite 1.x. These movies provide information about creating a database to creating and merging a letter template from within Daylite to administration help.

If you need further assistance in understanding the core ideas that drive the application, how to make the features work together for you, networking and sharing your database and much, much more. This manual is available for free download in PDF format.

This free PDF document covers the core concepts behind the report engine. This document is intended for a technical audience. We also have report engine movies on the movies page if you prefer a less technical angle.

If you've purchased any Marketcircle product, you are entitled to free email support! All support requests must be initiated using our knowledge base contact form.
We aim to answer your emails within 2 - 4 business days.
If you would like phone support, you must purchase a support plan

This option is for users that require technical support for a specific issue. Initiate this option by using our technical support web form, adding the support serial number on the subject line. We will continue to correspond by email or phone until this single issue is resolved.

Technical support is NOT training. For information on training, please contact one of our Partners near you.

Note: Password recovery is not covered under this agreement. See below for password recovery.

This option provides technical support for 90 days from the date of purchase. Initiate this option by using our technical support web form, adding the support serial number on the subject line.

Ensure that you have designated one person to be the principal contact for technical support issues for your company.

Technical support is NOT training. For information on training, please contact one of our Partners near you.

This option provides technical support for 1 year from the date of purchase. Initiate this option by using our technical support web form, adding the support serial number on the subject line.

Ensure that you have designated one person to be the principal contact for technical support issues for your company.

Technical support is NOT training. For information on training, please contact one of our Partners near you.

We can convert a PC or Mac ACT! database for you for a small fee. This service does not include data scrubbing or manipulation. Please visit the following link to our Knowledge Base to find out more about this service You can also explore alternatives by contacting a Marketcircle Partner near you.

If you've lost your password and you do not have a support plan, use this service to recover your password. You will need to contact us in order to arrange a means for us to access your database (sending it to us or remote access). Because of the complexity of this task your cannot use a pay per incident purchase.

We strongly recommend that you store your passwords in a safe place - we would prefer you spent the money on buying another license or product.

Daylite provides all the tools necessary to perform complex data imports. If you would prefer to have an expert do the conversion for you, or you have special needs, please contact a Marketcircle Partner near you.