Available Resources...

Marketcircle offers a variety of free support options to ensure you have the best possible experience with our software.

		Tutorial Videos Our tutorial videos are a great place to find a visual representation of how Daylite works in the real world.
		Documentation Need written information? Our Documents section contains guides for understanding basic concepts, syncing and the report engine. This section also contains documentation on our database templates for industries such as Law and Real Estate.
		Daylite Help Daylite offers an extensive built-in Apple Help system, containing over 300 contextual articles.
		Knowledge Base The Knowledge Base is full of articles that will assist you with any troubleshooting experiences you may encounter.
		Daylite Forums The Daylite community is growing and you can be a part of it. Join our Forums to communicate tips and tricks with fellow users, and share experiences using Daylite in different industries.
		Get the Most From Daylite Trying Daylite? Contact our New Business Team to help you get the most out of Daylite.
		Contact Support If you still cannot find what you are looking for, contact our Support Team. We aim to answer your emails within 2 - 4 business days (phone support is available through our Premium Support Plans, listed below).
		Billings Support For Billings support, please visit the Billings Support page or our forums.
		Lost License Recovery If you have lost your license and serial number and purchased before Nov. 20, 2007, use this form to request it. If you purchased after Nov. 20, 2007, visit this Kagi webpage to submit your request.
		Product License Registration Registering your products with us ensures that we have a copy of your license and serial number, which, in the event you lose this information (hard drive failure, stolen computer, OS upgrades, etc.) we can provide it to you free of charge.

Premium Support Plans

Premium Support plans offer phone support for assistance with issues you may be having. Remember, Premium Support is not training. For information on training, please contact one of our Partners near you.

Pay per Incident

This option is for users that require technical support for a specific issue. Initiate this option by using our technical support web form, adding the support serial number on the subject line. We will continue to correspond by email or phone until this single issue has been resolved.

3 Month Support Plan

This option provides technical support for 90 days from the date of purchase. Initiate this option by using our technical support web form, adding the support serial number on the subject line.

Ensure that you have designated one person to be the primary point of contact for your company.

1 year Support Plan

This option provides technical support for 1 year from the date of purchase. Initiate this option by using our technical support web form, adding the support serial number on the subject line.

Ensure that you have designated one person to be the primary point of contact for your company.

Additional Services

ACT! Database Conversions

We can convert and import your ACT! database directly into Daylite, whether it be from a Mac or PC. This service does not include data scrubbing or manipulation. Please read this Knowledge Base article to find out more about this service. You can also explore alternatives by contacting one of our Certified Partners near you.

Database Password Recovery

If you've lost or forgotten your Daylite password we can recover it for you. Due to security reasons, this is a fairly complex process. You will need to contact us in order to arrange a means for us to access your database (sending it to us or remote access).

We strongly recommend that you store your passwords in a safe place.

Custom Imports

Daylite provides all the tools necessary to perform complex data imports. If you would prefer to have an expert do the import for you, or have special requirements, please contact a Marketcircle Partner near you.