Daylite Resources & Support Options

SUPPORT

Marketcircle offers a variety of free resources to help answer your Daylite and Billings questions. Here are your options in order of usefulness and responsiveness.

How To Get Answers For Daylite

Search the Knowledge Base

We populate our Daylite Knowledge Base with the most common issues. Searching the KB may get you the quick answer you're looking for.

Search the forums

A quick search could reveal that other Daylite users may have had similar questions and that the answers have already been posted. Frequently, our engineering and support staff visit the forums and answer questions.

Browse the video library and documentation

We've worked hard to provide you with a variety of documents (built-in Help and PDF guides), and tutorial videos.

		Tutorial Videos
		Tutorial videos provide a great visual representation of how Daylite works in the real world. If a picture is worth a 1000 words, then a video is worth a heck of a lot more.
		Documentation
		Need written information? Our Documents section contains guides for understanding some of Daylite's basic concepts, syncing, and the report engine. This section also contains information about our various database templates for industries such as Law and Real Estate.
		Built-in Apple Help
		We have over 300 articles built right into Daylite and a whole bunch in Daylite Server Admin. To get to this treasure trove of information, go to the Help menu in either Daylite or Daylite Server Admin and open the Help pages or search.
		Migrating to Daylite 3.9
		A PDF on migrating from an existing Daylite 3.8 or earlier implementation to our latest version of Daylite 3.9 or later.
		Lost License Recovery
		Use this form to provide us with the needed information in order to lookup your license. If it was a boxed copy that you owned, the license and serial would be located on the CD sleeve jacket.
		License Registration
		Registering your products with us ensures that we have a copy of your license and serial number, which, in the event you lose this information (hard drive failure, stolen computer, OS upgrades, etc.) we can provide it to you free of charge.

Initiate a Daylite support ticket

Fill out this form to initiate a Daylite support ticket. Our current response time is approximately 1 to 2 business days.

Downloads of previous versions

How To Get Answers For Billings

Search the Knowledge Base

We populate our Billings Knowledge Base with the most common issues. Searching the KB may get you the quick answer you're looking for.

Search the forums

A quick search could reveal that other Billings users may have had similar questions and that the answers have already been posted. Frequently, our engineering and support staff visit the forums and answer questions.

Browse the built-in Help

		Built-in Apple Help
		We have well over 100 help articles right inside of Billings. To get to this stash of information, simply go to the Help menu in Billings 3.
		Lost License Recovery
		Use this form to provide us with the needed information in order to lookup your license. If it was a boxed copy that you owned, the license and serial would be located on the CD sleeve jacket.
		License Registration
		Registering your products with us ensures that we have a copy of your license and serial number, which, in the event you lose this information (hard drive failure, stolen computer, OS upgrades, etc.) we can provide it to you free of charge.

Initiate a Billings support ticket

Fill out this form to initiate a Billings support ticket. Due to a high level of interest generated by the launch of Daylite Touch and the migration to Daylite 3.9, our current response time is approximately 5 business days. We're working hard to bring this back down to 2 business days by hiring more staff and improving our processes.

Downloads of previous versions

Premium Support Plans

Premium Support plans offer phone support for assistance with issues you may be having. Remember, Premium Support is not training, report customization, implementation help (e.g. moving a database to a new server or network/router configuration).If you need this type of service, please feel free to contact a Marketcircle Partner to assist you.

Pay per Incident

This option is for users that require technical support for a specific issue. Initiate this option by using our technical support web form, adding the support serial number on the subject line. We will continue to correspond by email or phone until this single issue has been resolved.

3 Month Support Plan

This option provides technical support for 90 days from the date of purchase. Initiate this option by using our technical support web form, adding the support serial number on the subject line.

Ensure that you have designated one person to be the primary point of contact for your company.

1 year Support Plan

This option provides technical support for 1 year from the date of purchase. Initiate this option by using our technical support web form, adding the support serial number on the subject line.

Ensure that you have designated one person to be the primary point of contact for your company.

Additional Services

ACT! Database Conversions

We can convert and import your ACT! database directly into Daylite, whether it be from a Mac or PC. This service does not include data scrubbing or manipulation. Please check out our Switcher page to find out more about this service. You can also explore alternatives by contacting one of our Certified Partners near you.

Database Password Recovery

If you've lost or forgotten your Daylite password we can recover it for you. Due to security reasons, this is a fairly complex process. You will need to contact us in order to arrange a means for us to access your database (sending it to us or remote access).

We strongly recommend that you store your passwords in a safe place.

Custom Imports

Daylite provides all the tools necessary to perform complex data imports. If you would prefer to have an expert do the import for you, or have special requirements, please contact a Marketcircle Partner near you.