Billings Pro Support

We're here to help.

Follow these steps for the speediest resolution

1

Try finding your answer in our most commonly asked questions.

  • Is there training available for Billings Pro?

    For training and implementation services, please contact one of our Certified Partners. We also have a library of tutorial videos that will help get you started.

  • What are the differences between Billings Pro and Billings?

    There are many differences between the two applications and we’ve highlighted them here with our comparison chart.

  • Can I migrate from Billings 3?

    Billings 3 can be migrated to Billings Pro Cloud by the user by following these instructions.

  • How customizable are the templates?

    Our templates are very customizable. Items such as placement, fonts, colors and images are easily changed within our template editor. The engine is very powerful and flexible (evidence: the best invoices anywhere), and as with anything with such power and flexibility, expertise is required to get the most out of it. Since the engine is shared with Daylite and Billings, there is existing knowledge out there. Concepts can found here (PDF). Template layout and design movies can be found here. You can find partners that have expertise here. You can purchase some canned templates or custom templates here and here.

  • Lost your license?

    If you've purchased a license after July 6, 2009 you can recover your license by sending an email to our online store.
    If you've purchased a license before July 6, 2009 you can recover your lost license by filling out this form.

View a full list of Frequently Asked Questions


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Review the Documentation

Learn how to take advantage of all the Billings Pro features.

Documentation

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Still need help? Contact Support.

To help us with the speed of your response time, please include as much detail as possible about the issue you're encountering. This must include your Mac OS or iOS version, the version number of the application(s), and a step-by-step walkthrough if you're reporting a crash or bug.

We will respond within one hour on business days between 9am and 7pm EST

Personalized Training and Support Options

We have Marketcircle certified partners all over the world that provide one-on-one customized training and support. Please visit our partners page to find a partner that fits your business needs.