Daylite
Manage your business and your team.
Troubleshooting
Marketcircle offers a variety of free resources to help you when you need support. For learning resources, please visit our training page.Try getting help yourself using:
Search the Knowledge Base
We populate our Daylite Knowledge Base with the most common issues. Searching the KB may get you the quick answer you're looking for.
Community Forums
A quick search could reveal that other Daylite users may have had similar questions and that the answers have already been posted. Frequently, our engineering and support staff visit the forums and answer questions.
Contact Support
Submit a Daylite Support Ticket
Fill out this form to initiate a Daylite support ticket. Our current response time is approximately 1 to 2 business days.
Premium Support Plans
Premium Support plans offer phone support for assistance with issues you may be having. Remember, Premium Support is not training, report customization, implementation help (e.g. moving a database to a new server or network/router configuration).If you need this type of service, please feel free to contact a Marketcircle Partner to assist you.
Pay Per Incident
This option is for users that require technical support for a specific issue. Initiate this option by using our technical support web form, adding the support serial number on the subject line. We will continue to correspond by email or phone until this single issue has been resolved.
3 Month Support Plan
This option provides technical support for 90 days from the date of purchase.
Initiate this option by using our technical support
web form,
adding the support serial number on the subject line.
Ensure that you have designated one person to be the primary point of contact for
your company.
1 Year Support Plan
This option provides technical support for 1 year from the date of purchase.
Initiate this option by using our technical support
web form,
adding the support serial number on the subject line.
Ensure that you have designated one person to be the primary point of contact for
your company.
Licensing Support
Lost License Recovery
Use this form to provide us with the needed information in order to lookup your license. If it was a boxed copy that you owned, the license and serial would be located on the CD sleeve jacket.
License Registration
Registering your products with us ensures that we have a copy of your license and serial number, which, in the event you lose this information (hard drive failure, stolen computer, OS upgrades, etc.) we can provide it to you free of charge.
Additional Services
ACT! Database Conversions
We can convert and import your ACT! database directly into Daylite, whether it be from a Mac or PC. This service does not include data scrubbing or manipulation. Please check out our Switcher page to find out more about this service. You can also explore alternatives by contacting one of our Certified Partners near you.
Database Password Recovery
If you've lost or forgotten your Daylite password we can recover it for you. Due to
security reasons, this is a fairly complex process. You will need to contact us in order
to arrange a means for us to access your database (sending it to us or remote access).
We strongly recommend that you store your passwords in a safe place.
Custom Imports
Daylite provides all the tools necessary to perform complex data imports. If you would prefer to have an expert do the import for you, or have special requirements, please contact a Marketcircle Partner near you.
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