Troubleshooting

Marketcircle offers a variety of free resources to help you when you need support. For learning resources, please visit our training page.

Support hours: Monday - Friday from 9:00am - 7:00pm (EST)

Try getting help yourself using:

Search the Knowledge Base

We populate our Daylite 3 Knowledge Base with the most common issues. Searching the KB may get you the quick answer you're looking for.

Contact Support

Submit a Daylite 3 Support Ticket

Fill out this form to initiate a Daylite 3 support ticket.

License Recovery

If you've purchased a license after July 6, 2009 you can recover your license by sending an email to our online store.
If you've purchased a license before July 6, 2009 you can recover your lost license by filling out this form.

Additional Services

ACT! Database Conversions

We can convert and import your ACT! database directly into Daylite 3, whether it be from a Mac or PC. This service does not include data scrubbing or manipulation. Please check out our Switcher page to find out more about this service. You can also explore alternatives by contacting one of our Certified Partners near you.

Database Password Recovery

If you've lost or forgotten your Daylite 3 password we can recover it for you. Due to security reasons, this is a fairly complex process. You will need to contact us in order to arrange a means for us to access your database (sending it to us or remote access).

We strongly recommend that you store your passwords in a safe place.

Custom Imports

Daylite 3 provides all the tools necessary to perform complex data imports. If you would prefer to have an expert do the import for you, or have special requirements, please contact a Marketcircle Partner near you.