So you’ve heard you should get a CRM but you’re not really convinced you need one. Maybe you’re wondering what a CRM even is or what kinda you should be looking for. Whether you’ve heard of a CRM or not, this post should help clear up what it is, what you should be looking for in a good CRM, and give you a clear picture of the benefits you’ll get by using one. Continue Reading >
Finding that sweet spot to price your services for your small business can be tricky. On one hand, you want to be competitive so you can attract new clients and keep the ones you have from going somewhere else. But on the other hand, you want to charge enough that you can make a living and grow your business. You also don’t want people to come to you because you’re the “cheaper” option. Your clients should respect your work and come to you because they know you’re the best option for them. Here are some tips on setting prices for your small business. Continue Reading >
Want your customers to fall in love with you and your business? Of course the obvious starting points is to provide amazing services and/or great products. But to make your customers really love you, there are little things you can do that make a big difference to their perception of you. When your customers like you, they’ll want to help you. They’ll want to give you their business and refer you to all of their friends. It’s all about being human and taking an extra step to show that you care. When customers know you care about them, they care more about you. Start with this list of 6 things that will make your customers love you. Continue Reading >
There are many benefits to be gained from going paperless. In addition to avoiding annoying paper cuts, transitioning to a paperless office has a lot of pluses for your business and the environment. According to a post by The Paperless Project titled Facts About Paper: The Impact on Consumption, almost half of the paper printed in offices ends up in the garbage by the end of the day, anyway.
“45% of the paper printed in offices ends up trashed by the end of the day – this daily lifespan occurs for over a trillion sheets of paper per year, worldwide.” Source: The Paperless Project
Whether you’re onboard with saving the planet one piece of paper at a time or not, there’s still many rewards to be reaped by transitioning to a paperless office. The best part? Most of these reasons are related to saving your business time and money. And what business doesn’t love saving time and money? Even if you’re not able to go entirely paperless (for example documents printed for legal or financial requirements), you can still reap the rewards of having the majority of your documents managed digitally. Here’s 7 benefits of a paperless office (8 if you count no more paper cuts).
For any small business in the service industry, having great customer service is the key to building lasting relationships with customers. And you can’t grow a business without your customers. Whether you’re selling your consulting, design, or financial services, your customers want to know that they are valued and that they’re also getting value from you. SurveyMonkey posted an article titled Why Customer Service Is Worth It explaining the value of excellent customer service. According to a survey they did of over 400 Americans, they found that 97% of people are likely to tell their friends, family, and co-workers about great customer service experiences. Word of mouth has a lot to do with the growth of your customers especially in service-based small businesses because so much of it is based on referrals. By making great customer service a top priority for your small business, you’ll have a better relationship with existing customers as well as a greater chance at getting more customers.
Your team is the foundation of your business. When you have a team that’s capable, motivated, and loves their job, they’ll work hard for you and help grow your business. To attract amazing people to your company and keep them there, you need to give them good reasons to work for you. People with a great work ethic generally have a lot of options. When you have someone that is intelligent, highly motivated, capable, and hardworking, they tend to be in pretty high demand. Chances are it’s easy for them to get a job because they have a great track record and a strong list of positive referrals. Continue Reading >
So you know you need to grow your small business and hire someone. You’ve faced the fear and prepared yourself to start looking for that diamond in the rough that will fit perfectly into your small business. Maybe it’s finding someone with a unique set of skills to take you business to the next level, or maybe it’s just finding someone that’s willing to take on the challenge of helping you steer the ship into dangerous waters as you explore a new market. Whatever you needs, there’s things to look out for and be aware of so you don’t make the mistake and hire someone that won’t be a good fit. Continue Reading >
Having to turn down business because you can’t manage the work load? For some entrepreneurs and small business owners, your first thought may be that you need to learn better time management skills. But if you’ve researched and adopted all the latest tips and tricks from productivity gurus and you’re still not able to keep up, the problem may be your team size. Not sure if you’re ready to hire someone? We asked our CEO, AJ, what the tell-tale signs were for him that he needed to hire someone for his small business. Continue Reading >
The growth phase of a small business can be both exciting and scary as hell. It’s exciting because business is booming. You have a steady list of clients and a lot of work on your plate. This is great! Except that you’re so busy you’re having to turn down new work and clients. You’re up to your ears in so much work that you’re having to turn down new business and it leaves a deep burn in your soul to have to say no to business that you really want to engage in. You’re not able to do it all by yourself or with the current team you have. Sure, you could take on more business if you had more help. It seems logical to grow your team so you can grow your business. But then it happens. You get “The Fear”… Continue Reading >
In a perfect world, the minute you open the doors to your business, customers come flooding in. The phone rings off the hook with clients in need of your products or services…in a perfect world. Since we don’t live in a fairytale, increasing customers requires work. You need to be actively doing something to increase customers. You need to be promoting your business, providing top quality customer service so people recommend you to all their friends, and being creative about getting your business out there while making it stand out against competitors. Anyone that runs a business knows that you can’t just sit around twiddling your thumbs, hoping that clients will just come to you. Running your business is a fine balance of seeking new clients, while managing the work load of your existing customer base. Continue Reading >