Cannot Reach Marketcircle Cloud

Symptom

When attempting to create an invoice, send invoices or estimates or print an invoice, you are prompted with the following message:

Alt text

Solution

Please make sure you are running the latest build of Billings Pro.

If updating the application and then restarting the computer doesn't resolve the issue, please follow these steps to send us further information to review:

  1. Select Help > Email Log Files from the Billings Pro application menu bar. This will open a new email message window.

  2. Quit Billings Pro (if it’s open).

  3. Open the ‘Terminal’ app (located in /Applications/Utilities/).

  4. In the Terminal window, enter the following command and then press the 'return' key: dig web.marketcircle.net

  5. Take a screenshot of what appears in the white ‘Terminal’ box, attach it to email window you opened moments ago and then submit it.

A support agent will follow-up with you advising on what steps should be taken next.

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