Cannot Reach Marketcircle Cloud
When attempting to create an invoice, send invoices or estimates or print an invoice, you are prompted with the following message:
Please make sure you are running the latest build of Billings Pro.
*If installing the application update and then restarting the computer doesn't resolve the issue, please follow these steps to send us further information to review.
*Note Please verify that you're using Billings Pro 1.7.12 and above before proceeding with the steps below.
Select Help > Email Log Files from the Billings Pro application menu bar. This will open a new email message window.
Quit Billings Pro (if it’s open).
Open the ‘Terminal’ app (located in /Applications/Utilities/).
In the Terminal window, enter the following command and then press the 'return' key: dig web.marketcircle.net
Take a screenshot of what appears in the white ‘Terminal’ box, attach it to email window you opened moments ago and then submit it.
A support agent will follow-up with you advising on what steps should be taken next.