I'm not able to sync: Billings Pro has pending changes and has not synchronized in 3 days or more

Symptom

You’ve noticed that the following error is appearing from time to time when using Billings Pro, or when you try to sync:

Billings Pro has pending changes and has not synchronized in 3 days or more.

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Why is this occurring?

  1. You have not connected to the internet for 3 or more days
  2. The sync process has become stuck or stalled, preventing sync in 3 or more days

Solution:

Confirm that you have an internet connection, then do a manual sync by going to File —> Sync

If the issue persists do the following:

  1. Quit Billings Pro. Important: DO NOT logout of Billings Pro

  2. Restart your computer completely

  3. Then relaunch Billings Pro, and click File —> Sync

For additional help on this issue, please contact Marketcircle Support for more assistance in troubleshooting.

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