Daylite on my iPhone or iPad isn't syncing with the server

Symptom

When initiating a sync in Daylite on your iPhone or iPad device, the "Connecting" window appears for a few seconds, switches to "Syncing" but then stops and disappears within less than 1 second. No matter how many times you attempt to the sync, you receive the same results and data isn't being transferred between the iPhone or iPad device and desktop computer.

Why is this problem occurring

If a contact card in the database is not linked to a Daylite user account, this could potentially create problems in multiple places within the application. It can affect functions such as DAV, Daylite for the iPhone and iPad, letter merging, adding invitees to appointments, etc.

Solution

You'll need to verify that there is a contact associated with your Daylite user profile.

  1. Open Daylite and go into the Daylite Preferences.
  2. Click on Users and Teams.
  3. Highlight your username.

If there is not a contact card linked to the user account, then click on the "Change" button in the lower right and search for the appropriate contact card. If one does not exist, go a head and create a contact card as normal and then link it using the same steps.

When you have confirmed this, try performing a sync on the device again.

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