I am unable to save my Billings Pro database backups. What can I do?

Symptom

You have received an alert that your last backup attempt failed by email or receive an error message in Billing Pro Server when doing a manual backup.

Why is this problem occurring

Either a problem with the structure of the database, or the computer environment is on is not allowing for the backup process to start/complete.

Solution

Please initiate a Billings Pro support ticket.

To do this launch Billings Pro Server Admin and along the menu bar choose Help -> Email Log Files from the Billings Pro Server Admin menu bar which will send us a copy of your database backup logs.

Please also provide us with a brief explanation of the issue in the email that is generated.

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