I am unable to view invoices: File and server not available

Symptom

When trying to view invoices from Billings Pro Cloud a message appears saying "File and server not available."

File and server not available

Why is this problem occurring

  1. You may not have an internet connection to connect to the cloud.
  2. Marketcircle Cloud may be experiencing a period of high load causing difficulty sending the invoice to your device.

Solution

Please check your internet connection and try downloading the invoice again by selecting another invoice and then selecting the original again. If the is not resolved wait several more minutes and try again.

If this is an issue related to the Billings Pro Cloud service you can confirm the status by going to our Status Page. For more assistance on this issue, please contact the Marketcircle Customer Service Team.

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