I cannot launch Daylite Server Admin due to a "Connecting to the Daylite configuration" error.

Symptom

When you launch Daylite Server Admin, the application does not open. Instead, you see a spinning wheel displaying "Connecting to the Daylite configuration." This issue can occur due to many reasons.

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Follow the steps below in order to isolate and resolve the most common causes of this error.

The issue is occurring after a recent OS X update

You have recently upgraded your operating system (for example: from Mac OS X 10.10.x (Yosemite) to Mac OS X 10.11.x (El Capitan).

Potential Solution

  1. Re-install the latest build of Daylite Server Admin.
  2. Double-click the dmg and run the installer.
  3. When done, click Close.

The Mac Firewall on your server machine may be blocking access

If your Mac Firewall is enabled, there are a number of required processes that must be allowed to enable local and remote access to your server.

Potential Solution

To help confirm if your Mac Firewall could be related, try to switch the Firewall on your Mac completely off. You can access your firewall options by visiting System Preferences --> Security & Privacy --> Firewall

If your firewall is 'ON', switch it off completely and try to launch Daylite Server again.

There may be a stuck process

This issue could be caused by a required Daylite process that may be in a 'stuck' state on your server machine.

Potential Solution

Here are the steps to determine if this could be the case:

  1. Restart your server machine in Safe Mode by following the steps in this article.
  2. Re-install the latest build of Daylite Server Admin.
  3. Launch Daylite Server, and switch the server 'OFF' using the toggle switch.
  4. Restart your server computer normally, and launch Daylite Server again.
  5. Then switch the server 'ON' using the toggle switch.

Note: In all of the above cases, make sure that you are logging into a Mac OS X user account that has administrator privileges.

If none of the steps above have helped resolve your issue, please contact the Marketcircle Customer Service Team for further assistance.

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