Unable to access archived files after migrating my database

Symptom

Daylite is producing the following error when attempting to open a linked file:

"There was a problem connecting to the server "[Computer Name]". The server may not exist or it is unavailable at this time. Check the server name or IP address, check your network connection, and then try again.

Solution

  • If you have used the 'Attachment Archiver' option in Daylite 3/Daylite Server Admin 3 and migrated to Daylite 5, ensure that the path where the file is stored is still valid and did not change. If the file was moved or renamed, it will not be accessible from Daylite
  • If you are connecting from a remote computer, ensure that the drive is mounted and is accessible through your Finder

Was this article helpful?


Thanks for your feedback


 please wait...
 

Still can't find what you're looking for?