Instructions how to send the console logs
- Launch Console (located in Applications > Utilities)
- Click on "Clear Display"
- Quit and launch the application that is affected and recreate the issue.
- Select File > Save a Copy As... from the Console menu bar.
- Save the console output log "All Messages" to your desktop.
- Compress (archive) the file by highlighting it, [control] or right-click the folder then select Compress "All Messages".
- If the file is less than 20mb, attach it to the support ticket. If the file is over 20mb, open a web browser and go to this site: http://www.transferbigfiles.com/ Upload the zipped log files. Ensure that you use your email address for the recipient.