When I launch Billings Pro, the application does not open

Symptom

When you launch Billings Pro, the application icon bounces in the dock and then nothing happens. The application does not open.

Why is this problem occurring

This issue can happen if the preference file becomes corrupt.

Solution

  1. Open a new Finder
  2. Along the Menu bar choose Go > Go to Folder
  3. Copy/Paste ~/Library/Preferences then click on Go
  4. Locate, and move the following preference files to trash
    • com.marketcircle.BillingsPro.LSSharedFileList.plist
    • com.marketcircle.BillingsPro.plist
  5. Restart the computer
  6. Launch Billings Pro

If the issue persists, contact our Marketcircle Customer Service Team for further assistance.

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