When sending an invoice, an error appears "Server Cannot be Reached" or "Cannot sync with Server"

Symptom

*For users who are on Billings Pro Self-Serve only. *

When sending an invoice, an error appears "Server Cannot be Reached" or "Cannot sync with Server".

Why is this problem occurring

There could be a problem related to your Public IP.

Solution

Try the following steps on your Billings Pro server:

  1. Go to www.whatismyip.com. Ensure that the IP address listed there matches the IP address found at this location: Billings Pro Server Admin-> Network Pane-> Advanced.
  2. If it is, go to the General pane of Billings Pro Server Admin and turn the server Off.
  3. Go to the Network pane of Billings Pro Server Admin and log out of Switchboard.
  4. Once logged out, click Advanced. Manually enter in the IP address that was seen in www.whatismyip.com. Click Save.
  5. Turn Billings Pro Server On.
  6. Log back into Switchboard and attempt to invoice again.

If the issue still persists, please contact our support team.

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