We’ve Reached 200 WOWs for Customer Service!
News & Events April 28, 2017 JD Mckenzie
Shout out to our awesome customer support team who work tirelessly to make sure your experience is as smooth as possible! Earlier this week got 200 WOWs from customer support surveys in just 11 months.
Every time someone contacts our customer support team, we send you a survey to track how happy you are with the support you received. There are 3 options: Happy,
When someone is extremely impressed with their experience, there’s an option to leave a wow and send us back some love.
Thank you to everyone who has left a WOW comment! Here are just a few of the amazing comments you have sent us after our customer support team wow’d you with their help:
“Friendly, efficient and extremely quick support! Daylite Support is the best support experience I’ve ever had.”
“I am absolutely impressed by the outstanding customer service I received over the last few days. The tech was very prompt in replying and solved my issue completely.”
“I felt like Justin was my personal problem-solver. He was quick, thorough and solved my problem. Very knowledgeable. When I didn’t respond for a couple of days, he impressed me by reaching out to make sure everything was still running smoothly. I don’t think I have ever had that happen before.”
“Brian was amazing. So patient and helpful to get everything sorted. I would certainly recommend you for customer service alone. Thanks once more for excellent support!”
Let’s give a tip of the hat to the Customer Support Team who are already looking forward for the 500th wow! And thank you again to all our customers who leave comments like these that inspire us to keep providing great service.